KYC and Verification Policy

1. What Is KYC?

KYC, or “Know Your Customer,” is the process of verifying a user’s identity. This procedure helps us protect accounts, prevent fraud, and comply with applicable legal and regulatory requirements.

2. When Is Verification Required?

Verification may be requested when you create an account, before certain transactions are processed, when you request a withdrawal, or when additional checks are necessary. In some cases, additional verification steps may be carried out when required for security or regulatory compliance.

3. Identity Documents

Depending on the circumstances, you may be asked to provide a valid identity document, such as a passport, identity card, or driver’s license. The document must be clear, valid, and readable, and the required information must be visible for verification.

4. Address Verification

In certain cases, proof of address may be requested to confirm your residential address. This may include a recent official document or another accepted form of proof clearly showing your name and address.

5. Payment Verification

When necessary, additional documents may be requested to verify the payment method used or its rightful owner. These checks are intended to help prevent unauthorized transactions, fraud, and misuse of payment methods.

6. Verification Before Withdrawals

An account may be subject to verification before a withdrawal is processed. This means that a withdrawal may only be processed after the required verification steps have been completed. Additional information may be requested when the existing information is insufficient to confirm your identity or the transaction.

7. Secure Submission of Documents

Verification documents must only be submitted through official and secure verification channels. Users are advised not to send identity documents to unknown individuals or unofficial contact points.

8. Review and Processing

After the documents are received, the information provided will be reviewed. The duration of the verification process may vary depending on the completeness of the documents, the complexity of the review, and any additional checks that may be required.

9. Data Protection

Personal data and verification documents are handled in accordance with applicable privacy and data protection laws. We take reasonable measures to protect such information against unauthorized access, loss, misuse, or disclosure.

10. Contact and Support

If you have questions about KYC, identity verification, required documents, or a withdrawal that has been delayed due to verification, you may contact our support team. Please ensure that you use only the official verification and support channels.

Support email: rivocasino.vip